![]() ![]() The station is cctv monitored by the way, and they should have no problem in crosschecking it was me at the machine at that time assuming they conveniently deny the logfiles have no record of reading my bahncard for the bonus points before it jammed my prefectly uncrumpled fresh from the atm 50 note.Īnyway, half-expecting a fob-off, am I legally entitled to then demand:ī- access to cctv footage (at least of my person data protection wise) to further prove i was at the machine at that time?Ĭ- %age interest for every day they malinger and dawdle having withheld my 50 eur schein? I have noted the dates and times to within the nearest minute of calls i made to the hotline (i know call center ops - al incoming calls are logged and agents responsible trackable), the transaction times and eventts that should in some way be in the machines logfiles etc. By which time probably the cctv footage will be conveniently erased. Its been shy of 2 weeks now, Ive heard nothing, and im pretty sure theyre gonna make me wait it out and then (quelle surprise) come up with some lame ass stupid convenient excuse not to give my money back. I called again for an update and they told me it could take up to 4 weeks to investigate my case. So i said Id call back and she said it was anyway "im automat registriert" (im pretty sure that was a fob off - it didnt sound like she was tapping anything into a computer or checking anything)Ī few mins later (now on board my train), I called back the hotline and asked to be put through to the lady I was dealing with. They couldnt so I had to start from the beginning but this time giving all my details.Īs i was just away for a day trip, i returned later that evening passing by the problematic machine and noticed the barely visible stuck note had now vanished from the note slot. (shocker, i know) The lady at the hotline was less than helpful, saying she couldnt do anything or summon one of the many available db station staff to the automat. I took a somewhat blurry photo (my bad, i was rushing to make the train) I called the stoerungshotline twice - the first time repeatedly giving the automat number saying that i would call back as i had about 4 mins left to repurchase the ticket on an adjacent working machine and get my derriere over to the gleis to catch the train. I tried cancelling the transaction, but that wouldnt work either. However given that the station has turned into a non-stop beggingfest 24x7, im pretty sure somebody could have easily tampered with the machine and retrieved the note if they tried after I left the machine. It was so far in the slot, that you probably couldnt forcibly remove it without Im guessing a pair of tweezers to pinch the corner. You may have to ask another passenger to vacate the seat you've just reserved.While purchasing a long distance ticket at one of the deutsche bahn ticket machines, halfway through the transaction it swallowed my 50 banknote and then the machine froze, so I couldnt feed further money into it or get back what I put in.Īctually, it swallowed about 97% of the note in the note slot, then got jammed with a tiny corner peeking out of the banknote slot. reserviert" and wondered what that means - that's what they're for: last-minute reservations. If you've ever seen those seats marked as "ggf. In cases where you have to use a different train, you can, before you board, go to the ticket office in the station, and they can give you a reservation on the new train. In such a case, your best bet is either to walk into the ticket office and get refunded there an then, or send an e-mail to giving all the information you have (including the booking number). Or, in your case, if the original train is pulled and replaced with a replacement train that has differently numbered coaches or seats (usually because the replacement train is a different model), how are they going to allocate the seats? Obviously, if you have reserved seat 46 on coach 8, and you have to use a different train, even if it has a coach 8, somebody else might have reserved seat 46 on that one - so who gets the seat? ![]()
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